Customer Service Policy

Customer Service Policy

Welcome

Thank you for visiting our store.

Contacting the Customer Service Department

You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

E-Mail Address: info@smuffwear.com

Phone: +919666633344 or +919666533344

Mailing Address:

Smuffwear

Plot no99, Road No3

Srinagar Colony

Hyderabad, Andhra Pradesh

India 500073

 

Payment Options

How do I pay for a Smuffwear purchase?

We offer you multiple payment methods. Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Smuffwear.com?

There are NO hidden charges when you make a purchase on Smuffwear.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

 

Processing an Order

Orders usually ship within 3-4 business days.

International orders are delivered within 15-17 bus days.

 

How to Change Your Order

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Customer Service Email Address: info@smuffwear.com

 

Promotional Mailings

We will notify you of any upcoming promotions and specials that may interest you. If you do wish to receive these notifications, please make sure to check the box that reads: ‚"Check this box if you wish to receive special promotional mailings". For more information about our privacy policies click on the Privacy Policy hyperlink below.

 

Privacy Policy

Customer Service Email Address: info@smuffwear.com

 

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below.

 

Return Policy:

We will gladly accept returns within 10 days

All returns should be sent to the following address

Smuffwear

Plot no99, Road No3

Nagarjuna Nagar

Srinagar Colony

Hyderabad, Andhra Pradesh

India 500073

Contact:

E-mail address: info@smuffwear.com or sales@smuffwear.com

Phone: +919666533344 or +919666633344